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Hollywood, FL
Managed IT services Hollywood FL
IT support from a team that actually knows your name.
Big City IT is a boutique managed IT and cybersecurity firm in Hollywood, FL. We support growing businesses across Broward and Miami-Dade, companies with 10 to 150 employees that need serious IT without the runaround.
No ticket black holes. No phone tag. No forced lock-in. You get a small, named team that knows your business, your people, and your systems, and every account has a direct escalation path that ends with the CEO.
No lock-in required
No phone tag
Hollywood-based
Since 2018
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Services
What we do
What we do
- Managed IT. Your whole IT department. Help desk, monitoring, patching, and a named team that owns your account.
- Cybersecurity. Protection built for how attacks actually happen now, plus help getting through your cyber-insurance questionnaire with honest answers.
- Backup & continuity. Hurricane-grade. Your recovery plan is written, tested, and ready before June 1, not improvised in a cone of uncertainty.
- AI, done responsibly. Our AI Readiness Audit shows you exactly where AI saves your team hours before you spend a dollar on it. And yes, we run our own front desk on the same kind of practical AI we sell.
- Co-managed IT. Already have an IT person? We make them look brilliant. They keep the keys; we bring the depth.
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Why switch
Why companies switch to us
Why companies switch to us
- Terms that fit you, not us. Month-to-month if you want the freedom. Annual agreements with locked pricing and written SLAs if your board wants certainty. Either way, we act like we have to re-earn it, because we do.
- A named team. You'll know who's fixing your problem. They'll know your office manager's name.
- No phone tag. Book a call in fifteen seconds or send us your situation in sixty. We respond fast, and clients get direct lines to their team.
- Straight answers on price. Most clients invest $150 to $200 per employee per month. We'll tell you your number in one call.
- Local since 2018. Hollywood-based. Broward and Miami-Dade served in person, not from a NOC three time zones away.
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Client fit
Who we work with
Who we work with
We don't pick clients by industry. We pick them by fit. Our clients are growing companies across Broward and Miami-Dade, 10 to 150 employees, in every line of business you can imagine. What they have in common isn't what they do; it's how they operate:
- They want a relationship, not a ticket number. They know their provider's name and expect us to know theirs.
- They run their business the right way. We work with people who operate ethically and treat their own teams and clients well, because we're going to be in the trenches together.
- They take their business seriously. Security, uptime, and their people's time actually matter to them.
If that's you, the industry doesn't matter. We've supported everything from professional practices to logistics to construction. If it's not you, no hard feelings; we'll point you somewhere else.
Ready for IT that feels different?
Book a 15-minute fit call, or tell us about your setup in sixty seconds. If we're not the right fit, we'll tell you who is.
