Big City IT // South Florida managed IT

Human IT support. Practical AI built in.
10-300 people Broward & Miami-Dade Founded 2018 Month-to-month
Big City IT Managed IT + AI support Book a 15-Min Call

Managed IT for 10-300 person companies · Broward & Miami-Dade

Managed IT services for growing South Florida teams.

Second-to-none human IT support, backed by practical AI. Big City IT helps growing companies run daily support, cybersecurity, cloud systems, backup, vendor management, and safe automation without turning technology into a full-time distraction.

Book a 15-minute fit call Start with the AI Readiness Audit
Founded 2018 Hollywood, FL Month-to-month Broward & Miami-Dade Practical AI enablement

Step 01

Built for companies with 10-300 people.

At this size, technology is too important to improvise and too expensive to leave scattered across vendors, passwords, inboxes, and undocumented fixes. Big City IT gives your team a steady IT function that can fully manage the environment or work alongside internal staff when the company grows.

Responsive human support Documented systems Cybersecurity and backup Co-managed support when you grow

Step 02

One monthly IT partner for the systems your business runs on.

Helpdesk, on-site support, cybersecurity, backups, cloud apps, vendors, networks, devices, and documentation live under one relationship. AI helps behind the scenes with cleaner notes, faster triage, repeat-issue detection, and workflows that should not keep wasting staff time.

  • Unlimited remote support, with local on-site help when remote is not enough.
  • Cybersecurity, backup, identity, collaboration, and cloud administration.
  • Vendor management so your staff is not stuck on hold.

Step 03

Founder-led support without fragile small-shop habits.

Boutique should mean accountable, not fragile. Big City IT is built around documented environments, clear support procedures, security-minded process, and practical automation that makes the service more consistent without replacing the human relationship.

Documented environments Clear escalation steps Security-minded process Owner briefings in plain English

Step 04

Start with the AI Readiness Audit.

AI works best when your identity, security, data, and workflows are ready. The audit shows where your business can use AI safely, where sensitive data is at risk, and which processes are worth automating first.

Security and identity gaps Shadow AI usage Top 3 automatable workflows 12-month roadmap

Step 05

Why Big City IT exists.

I started Big City IT because businesses deserve IT support that feels owned. Not mystery tickets, vendor runaround, or fixes that live in somebody's memory. The goal is simple: keep systems documented, secure, and useful so your team can work without technology becoming the daily fire.

Human support stays at the center AI improves speed, notes, and visibility

How it works

Human IT support, strengthened by practical AI.

AI does not replace support. It helps Big City IT document faster, triage cleaner, spot repeat issues, summarize support history, and identify workflows worth automating. The result is a managed IT service that is more organized, more searchable, and easier for your team to rely on.

Service menu

One flat monthly price. Everything below is included.

Managed IT for 10-300 person companies that need support, security, cloud systems, backup, vendors, and AI enablement handled as one operating layer. This is not bargain-bin IT. It is the steady technology function behind a business that cannot afford preventable downtime.

Helpdesk & On-Site Support

Remote support for daily issues, with on-site help in Broward and Miami-Dade when remote is not enough.

Cybersecurity

Email security, endpoint protection, MFA, access control, monitoring, policy cleanup, and practical response planning.

Backup & Continuity

Verified backups, ransomware recovery planning, disaster recovery priorities, and hurricane-season continuity planning.

Cloud & Business Apps

Identity, email, file sharing, licensing, migrations, and cloud operations across the tools your team uses.

Vendor Management

Coordination with ISPs, printer companies, phone providers, software vendors, and other outside technology partners.

AI Enablement

Safe-AI policy, workflow automation, knowledge assistants, data cleanup, and rollout guidance grounded in your real IT environment.

The first step - with or without hiring me

The AI Readiness Audit.

AI is only useful when your identity, security, data, and workflows are ready for it. The audit names the risks, ranks the best automation opportunities, and gives leadership a roadmap they can use whether Big City IT runs it or someone else does.

AI Readiness Audit Actionable roadmap
Posture Security & identity
Behavior Shadow AI usage
Return Top workflows
Security gaps an AI rollout would expose. Where staff may already be pasting company data into free AI tools. The top 3 automatable workflows, scored by time saved and business value. A sequenced 12-month roadmap with the next step clearly marked.

Founder-led IT

Why Big City IT exists.

Big City IT exists because most companies do not need more technology noise. They need someone to own the outcome: support that answers, systems that are documented, backups that are checked, vendors that are managed, and security that is handled before it becomes a crisis.

AI belongs in that picture, but not as a gimmick. Used properly, it helps us triage faster, find patterns, improve documentation, and remove repetitive work from your team. The human relationship stays at the center.

The standard is simple: when technology is working, your people should feel it in fewer interruptions, cleaner handoffs, safer data, and a business that can keep moving.

- Nick Pridham, Founder

Founder-led since 2018 Boutique, documented, and accountable.

Clients know who owns the relationship, how the environment is documented, what vendors are involved, and what the next step is when something needs judgment.

FAQ

The questions people ask before they sign.

Clear expectations make better client relationships. Here is how Big City IT works before you ever get on a call.

Is Big City IT a fit for 10-300 person companies?

Yes. Big City IT is built for growing teams that need support, cybersecurity, cloud systems, backup, documentation, vendor coordination, and practical AI enablement as either fully managed or co-managed IT.

Do you use AI instead of human support?

No. AI is used behind the scenes to improve documentation, triage, support history, routine checks, and workflow analysis. Human support stays at the center of the service.

Will we outgrow you?

If you already have internal IT, or add it later, Big City IT can work in a co-managed role: strategy, security, escalations, documentation, vendor coordination, and AI enablement alongside your team.

Why is this not the lowest-cost option?

Because support quality, documentation, cybersecurity, and continuity all take real work. If the only goal is the lowest monthly number, Big City IT probably is not the right match.

Are we locked into a contract?

No. Service is month-to-month. Onboarding and offboarding are documented so your business is not trapped by messy systems, missing passwords, or half-finished vendor handoffs.

Do you handle our vendors?

Yes. Big City IT coordinates with ISPs, printer companies, phone providers, software vendors, cloud platforms, and other outside technology partners so your staff does not have to chase support threads.

Next step

Fifteen minutes. Clear next step.

Book a short fit call. We will talk through your team size, support issues, security priorities, current vendors, and whether managed IT or the AI Readiness Audit is the right first move.

Book a 15-minute fit call
954-317-9021 info@bigcityit.tech Hollywood, FL Mon-Fri 9:00-18:00