A named team on every account.
Not a rotating cast. The people who onboard you are the people who support you, and every account has an escalation path that ends with the CEO.
IT company Hollywood FL
We started Big City IT because IT support had stopped being personal.
In 2018, Nick founded Big City IT in Hollywood, FL, on a simple observation: businesses were paying more for IT and getting less of a relationship. Ticket queues. Phone trees. Account managers who change every quarter. Support that treats you like a number because, to them, you are one.
So we built the opposite.
Founded 2018
Hollywood, FL
Terms your way
Named team
The opposite
What the opposite looks like
No phone tag, by design.
We answer fast and asynchronously: book a call in fifteen seconds, describe a problem in sixty, and our AI-powered front desk makes sure nothing sits unread, with humans behind it, always. We built our own operations on the same practical AI we sell.
No lock-in, on purpose.
Long contracts have historically protected providers from their own bad service. That's the part we refuse. Clients who want month-to-month freedom get it. Clients who want a signed annual agreement with locked pricing, defined SLAs, and documentation their auditors and insurers can hold get that. The contract is your choice; the accountability is constant. Every agreement we sign includes a plain-English exit for documented service failure, because a promise you can't act on isn't a promise.
Plain English, always.
If we can't explain a recommendation without jargon, we haven't finished thinking about it.
Practical AI, not hype.
We were doing AI readiness work before it was fashionable, and our rule has never changed: only build what pays for itself.
Who we serve
Who we serve
Growing businesses across Broward and Miami-Dade, 10 to 150 employees, across every industry. Some have no IT department. Some have one exhausted IT hero we make unstoppable.
Here's the truth about how we choose clients: we don't screen by industry, we screen by character. We work with people who run their businesses ethically, treat their teams well, and want a real working relationship. When that's true, we'll learn your industry's quirks fast. We always have. When it's not true, no amount of revenue makes it worth it, for you or for us. A boutique firm only works if both sides actually want to be in the room.
10 to 150 employees
Broward and Miami-Dade
Every industry
People who run their businesses ethically
Teams that want a real working relationship
One exhausted IT hero we make unstoppable
The honest pitch
The honest pitch
We are not the biggest MSP in South Florida. That's the feature. Big enough to run enterprise-grade tools. Small enough that when Hurricane Whatever forms in August, you already know exactly who's reaching out with your continuity checklist.
Not the biggest MSP
That's the feature
Big enough to run enterprise-grade tools
Small enough that you already know exactly who's reaching out
Your continuity checklist
South Florida
Next step
Meet us before you need us.
Book a 15-minute fit call. Worst case, you get a free second opinion on your current setup.
info@bigcityit.tech
Hollywood, FL
Mon-Fri 9:00-18:00